OPEN MONDAY to FRIDAY 8:30am - 5:00pm

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Why and how to Map Customer Journeys to Grow your Business

Why and how to Map Customer Journeys to Grow your Business

Jan 11 @ 8:15 am - 10:15 am

This session by Nigel Greenwood from Simply Customer looks at your business through your customers’ eyes.

Nigel describes himself as just a simple Yorkshireman who likes strong tea. Actually, he is recognised as an expert in customer experience. He has helped local businesses grow by increasing leads, conversion, cross-sales and customer retention and occasionally helps large corporates too. Not only that, he has delivered workshops worldwide and written 3 books on customer experience.

YOU WILL LEARN:

Why the experience you deliver to your customers matters – and how small improvements can have a massive impact.

What a customer journey is, how to map yours – and how to improve them to grow!

 This 45 minute session will challenge and inspire you to re-examine how you do business. You will leave with ideas for growing your business. Warning – you may also start thinking like a cyclist! (all will be explained).

Don’t miss out, make sure you book today!

We’ll have our usual selection of refreshments including bacon and sausage sandwiches to help ease you into the weekend and there’ll be the opportunity to network with Business Village tenants and visitors from the wider Barnsley business community.

Doors open at 08.15 for informal networking and refreshments and presentation to start at 08.45