Dec 1 @ 10:00 am - 12:00 pm
Effective Handling of Difficult and Challenging Conversations
Designed to give people confidence in managing sensitive and challenging conversations with colleagues, staff or clients.
These events have been so successful, with over 100 people attending, that we’ve decided to do it again.
By the end of the workshop participants will be able to:
- Manage expectations to prevent difficult situations
- Explore the balance in a relationship
- Identify typical challenging situations
- Practise communication strategies
- Understand the concept of psychological advantage
This interactive workshop lasting 2 hours will equip you with the tools to improve your relationships both at work and in your personal life.