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Month: June 2020

How to deal with difficult customers

We’ve all heard the phrase “the customer is always right” but that doesn’t mean the customer is always easy to deal with. With the best will in the world, mistakes sometimes happen, and customers can become upset which often poses a significant challenge for businesses. However, put a good strategy in place to handle these […]
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Maintaining employee wellbeing when working from home

Ensuring that individuals can continue to feel connected to their teams is vital, especially bearing in mind that we tend to spend more waking hours at work than at home. These working relationships are integral for employee happiness but, from a business point of view, they’re also key to creating good employee engagement. Time spent maintaining and nurturing them is time well spent.
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How we’re dealing with the COVID-19 crisis